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Collections Agent


Benefits:
Full Benefits PackageJob Type:
Full TimeJob Category:
AgentAs a Professional Collection Agent you will make outbound calls to customers informing them of their delinquent account.
You will be responsible for gathering information about the customer's current financial situation and negotiating the best possible arrangement while collecting legally, morally, and ethically.
Your performance will be held to industry standards regarding the amount of calls you make in a day, the amount of time spent typing your notes, the amount of time spent on the phone with the customer, and how much of your assigned monthly budget you collect amongst other performance skills.
We are seeking individuals that can treat our customers with respect, empathize with their situation, and think outside of the box to come up with a win-win outcome for both the customer and the clients we service.
Essential Skills & Required Work Ethico Effective communication, negotiation, problem solving skillso Competitive, self-motivated individual that is driven to succeedo Must hold yourself and the people around you to the highest level of honesty and integrityo Ability to build rapport and professionally handle irate customerso Ability to work well with others and apply management recommendations to increase productivityo Must be able to adapt to a continually changing environmento Ability to handle multiple tasks in a production driven environment that demands focuso Collections experience not required but preferredo Call center, customer service or sales experience a pluso Must possess a High School Diploma or GEDo Must have a clear criminal background and be able to pass a drug screeno Must be able to work 40 hours a week including days, nights and weekendso Must be able to pass pre-employment testing to include:
math, listening, typing, computer skills and verbal comprehension skillsBenefits & Compensationo Competitive base payo Bonus incentive programo Employee friendly medical and dental benefitso Company paid life insuranceo Paid holidays, vacation, and personal dayso Paid training programo Supplement insurance and savings plan optionsSource:
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