Business Systems Analyst

Serco Inc.
(Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies.
Serco serves Federal, state and local governments, along with the Canadian government and commercial customers.
We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers.
Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.
2 billion and is part of a $7 billion global business that helps transform government and public services around the world.
Serco recognizes that our employees are our most valuable asset.
Our successes directly relate to our employees.
At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well.
Our employees personally can make a difference.
It is not just a job at Serco; at Serco, we offer career opportunities.
We invite you to become part of our dynamic team.
Serco is an equal opportunity employer committed to diversifying its workforce (Race/Color/Gender/Religion/National Origin/Disability/Vets).
Functional Area:
Application Development & IntegrationDepartment:
Serco's National Security Services Business Unit is comprised of over 300 cleared professionals who serve a variety of Intelligence Community and Department of Defense customers who stand on the front lines of defense for our nation.
The unit employee's specialists focused on acquisition and program management, systems engineering, cyber security, signals and intelligence analysis, financial management, human capital, and information technology.
We also provide our customers a wide range of services including logistics planning, acquisition management and support, third-party logistics, and logistics IT applications.
Job Description:
Provide analysis support for Government systems, specifically the Naval Air Systems Command (NAVAIR) Depot Maintenance System (NDMS) systems and interfaces.
Participate as an active team member on development teams utilizing Agile development practices, disciplines and techniques.
This includes but is not limited to the following:
planning, analysis and execution of assigned use cases, user stories, test scripts and product backlog as it relates to the refinement of requirements development and continuous Life Cycle Management.
Translate functional user requirements into user stories, document requirements, support documentation peer reviews, document system inputs/outputs, process flows, data structures, and file layouts.
Prepare test data, conduct tests, document and evaluate test results, identify pass/fail criteria and problems encountered, and identify and recommend corrective actions and facilitate resolution.
Provide guidance and performs training for implementation of new program releases.
Identify post implementation requirements, problems, and overall process expectations.
Organize and facilitate sessions to capture and define system and interface systems change requests, research and evaluate alternatives/options.
Coordinate on software requirements specifications.
Document and respond to user questions and system change requests.
Provide support to team members for assigned systems/modules for working teams.
Required Skills and
- Current NACI or ability to obtain this clearance.
- Bachelor's degree in a technical or scientific field related field or 5 years of highly relevant equivalent work experience.
- Working knowledge of MS Office Suite (Word, PowerPoint, Access, Excel, and Project)- Experience working with Standard Query Language (SQL).
- Ability to understand and develop IT system requirements using documented objective statements, flow charts and diagrams.
- Familiarity with TOAD for Oracle, Project Management methodologies, and Capability Maturity Models.
- Experience with Agile Development practices, disciplines, techniques and methodology (highly desirable).
Employment Type:
Full timeCareer Level:
Mid Career

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